Cognition Associates

Privacy Policy





cognition associates pty limited

Privacy Policy

Our Commitment to your Privacy

The privacy of individuals, including our customers and clients, is of the utmost importance to cognition associates. This includes information or opinions about you that we collect and record which reasonably could be used to identify you. Cognition associates adhere to the National Privacy Principles and the Privacy Act 1988 (Commonwealth).

This statement sets out our policies for managing personal information at cognition associates.

Types of Information we collect

If you are a client of cognition associates we may have personal information about you for the purpose of supplying you or your employer with our services. We generally collect your name and email address to enable us to provide you with information that you have agreed to receive. We may also collect other data that you have specifically agreed to provide beforehand, such as age group, job category and qualifications to assist us with our ongoing research.

Why we collect personal information

Without contact details we cannot provide services to you. Generally, we collect, update and use personal information about you to enable us to carry on our business, including;

  • to register information that identifies you as a client of one of our products;
  • to provide requested services to you and invoice you or your employer for our services;
  • for training, quality control, research and verification purposes;
  • to improve our products and services offered;
  • to meet our legal or contractual obligations with you or your employer.

How we collect information

Generally, we collect personal information directly from you through email, through the return of warranty cards, through our Customer Service call centre or through our website, such as when you apply for or request a product or service.

How we store information

Cognition associates stores information in a combination of secure computer storage systems and paper-based files and other records. We have taken a number of steps to protect personal information we hold from misuse, loss and unauthorized access, modification or disclosure. We use generally accepted technology and security so that we are satisfied that your information is transmitted safely to us through the Internet or other electronic means.

We will take reasonable steps to securely destroy personal information when we no longer need it.

When we may disclose your personal information

Generally, we may disclose personal information about you in the following circumstances;

  • where we have your consent provide your employer, or your manager, with personal information that you have provided to us for the purpose of performance and development feedback and action;
  • where you have consented to the use or disclosure in circumstances other than specifically provided for above; and
  • where we are required to comply with our legal obligations in which case we would notify you any time we are required to provide information in this way unless we are prohibited by court order or law.

Access to and correction of personal information

Cognition associates is committed to maintain accurate, timely and appropriate information about our clients and web-site users. We will take reasonable steps to make sure the personal information we collect is accurate, complete and up-to-date.

So long as your request for your personal information is in accordance with the National Privacy Principles, then we will give you access to that information. We may charge a fee for retrieving this information (we will inform you of the fee before providing the information). Your initial queries can be sent in writing to the address provided below.

Inaccurate information will be corrected upon receiving advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.

Please note that there are some circumstances set out in the Privacy Act where we may refuse your request. If we refuse to provide you with access or correct the personal information held about you by us then we will give you our reasons for such refusal.


We will promptly acknowledge and investigate any complaints about our Privacy Policy or the collection, use or safe disposal destruction of your personal information. Your complaint should be directed to our Privacy Officer whose contact details are listed below.

About this Privacy Statement

We may update our policies and this Privacy Statement from time to time. The latest version is published on our web site at and is available in print from cognition associates, by contacting us using the details below.

Equal Opportunity

Cognition associates is an Equal Opportunity Employer complying with the relevant legislative provisions and promoting appropriate standards of conduct at all times.

Contacting us

If you have any questions about our policies, or if you wish to update or access the information we hold about you, wish to make a complaint or to receive a copy of our most current Privacy Policy Statement, please contact our Privacy Officer:

The Privacy Officer,

cognition associates pty ltd,
P.O. Box 308
South Australia
Australia 5034



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